Shop policies
Shipping Policy
We mostly ship via USPS Priority mail, but also use UPS and Fedex. Standard shipping processing time is 5-10 business days. Tracking numbers will be emailed to customer. We only ship across the contiguous 48 United States. At this time we do not ship to Hawaii or Alaska. If you need assistance with your shipment, please email us at info@deepdrip.com and we will be happy to help.
Returns/Exchanges
We do not offer returns on any of our products purchased through our website. Our products are final sale and cannot be returned or exchanged.
The only exception to this policy is in the case of a faulty or damaged product caused through a manufacturing error. In this case we do offer a free exchange within 30 days of receiving your order. You will need to provide photos of the faulty product to info@deepdrip.com as well as your invoice # and/or attach a screenshot of your confirmation email. Exchange requests must be made from the same email used when purchasing the product.
Sales Tax Policy
Customer Service Policy
Customer service is a top priority at Green King, Inc. We believe in 100% customer satisfaction, Our employees are responsible for providing the best customer service possible. We respond to all customer inquiries within 1-2 business days.
Policies subject to change
If you have any additional questions, contact:
