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Shop policies

Shipping Policy

We mostly ship via USPS Priority mail, but also use UPS and Fedex. Standard shipping processing time is 3-10 business days. We do not ship or process orders over the weekend. Tracking numbers will be emailed to customer. We only ship across the contiguous 48 United States. At this time we do not ship to Hawaii or Alaska. If you need assistance with your shipment, please email us at in**@de******.com and we will be happy to help. 

If your order is eligible for free shipping, you must select the “free shipping” option upon checkout. The discount is not applied automatically or retroactively. Our standard free shipping is for ground shipping. If a customer wants to use another shipping method, 3-day, overnight, etc., that is no longer covered under our free shipping option.  Shipping rates are determined by carrier, are subject to change, and are available on our shipping estimate calculator. 

Returns/Exchanges 

We do not offer returns on any of our products purchased through our website. Our products are final sale and cannot be returned or exchanged. 

The only exception to this policy is in the case of a faulty or damaged product caused through a manufacturing error. In this case we do offer a free exchange within 30 days of receiving your order. You will need to provide photos of the faulty product to in**@de******.com as well as your invoice # and/or attach a screenshot of your confirmation email. Exchange requests must be made from the same email used when purchasing the product.  

Sales Tax Policy

Green King, Inc. is required by law to charge sales tax on orders shipping within the State of Arizona. All other orders will not pay sales tax. 

Customer Service Policy

Customer service is a top priority at Green King, Inc. We believe in 100% customer satisfaction, Our employees are responsible for providing the best customer service possible. We respond to all customer inquiries within 1-2 business days.

 

Policies subject to change

If you have any additional questions, contact: 

(866) 469-4330 or in**@de******.com

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